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Customer support

We're here to help

Questions about a product, an order or your wellness goals? Reach the Elixia team — we usually reply within 24 hours.

Real people, based in Nuremberg English & German support No bots, no runaround

Get in touch

Email

info@elixia.shop

Best for order and product questions.

Phone

+49 911 4771390

Mon–Fri, 08:30–17:00 CET

Address

Blumental Bayern GmbH,
Melanchtonplatz 4–6,
Nuremberg, Germany

Head office — not a returns address.

Support hours

Monday – Friday
08:30–17:00
Saturday
Closed
Sunday & holidays
Closed

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Shipping & delivery

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Shipping info

Returns & refunds

14-day right of withdrawal, step by step.

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Product help & dosage

See each product's FAQ, or take the quiz.

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Wholesale & partnerships

Email us with "Wholesale" in the subject.

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Company details

Blumental Bayern GmbH Melanchtonplatz 4–6
Nuremberg, Germany
+49 911 4771390 · info@elixia.shop
Managing directorDr. Jalal Solati
RegisterAmtsgericht Nürnberg · HRB 36602
VAT IDDE325297396
See our full Imprint / Impressum for legal details
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Good to know

Contact & support FAQ

How quickly will I get a reply?
We usually respond within 24 hours, Monday to Friday.
Where do you ship from and to?
We ship from Germany across the EU. Delivery is free within Germany on orders over €49; other rates show at checkout.
How do I return a product?
You have a 14-day right of withdrawal. See our Returns & Refunds page, or email us and we'll guide you.
Do you offer wholesale or partnerships?
Yes — email info@elixia.shop with "Wholesale" in the subject and we'll get back to you.